Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all SnapSum Pro subscriptions. If you're not satisfied with our Service for any reason, you can request a full refund within 14 days of your purchase.

2. How to Request a Refund

To request a refund, contact us within 14 days of your purchase:

• Email: support@snap-sum.com
• Subject: Refund Request
• Include: Your registered email address and order number (if available)

We will process your refund within 5-7 business days. The refund will be credited to your original payment method.

3. Eligibility

Refunds are available for:

• First-time purchases of SnapSum Pro subscription
• Requests made within 14 days of payment
• Technical issues that prevent you from using the Service

Refunds may be denied if:

• You have previously requested a refund
• You have abused the refund policy (multiple refund requests)
• Payment was made more than 14 days ago

4. Subscription Cancellations

You can cancel your subscription at any time from your account settings or by contacting support. Upon cancellation:

• You will continue to have access until the end of your billing period
• No further charges will be made
• You will not receive a refund for the unused portion of your subscription

5. Automatic Renewals

Subscriptions are auto-renewed monthly. To stop auto-renewal:

• Disable auto-renewal in your account settings before the renewal date
• Or contact us at least 3 days before your renewal date

If you were charged due to automatic renewal after requesting cancellation, contact us immediately for a refund.

6. Exceptional Circumstances

We understand that situations vary. If you have exceptional circumstances (such as account suspension due to technical issues beyond your control), contact us. We review such requests on a case-by-case basis and may offer:

• Extended refund period
• Service credit
• Subscription pause

7. Fraud and Abuse

We reserve the right to refuse refunds in cases of suspected fraud or abuse, including but not limited to:

• Multiple refund requests for the same account
• Use of stolen or unauthorized payment methods
• Intentional exploitation of the refund policy

8. Contact Us

If you have questions about our Refund Policy, please contact us:

• Email: support@snap-sum.com
• We respond within 24 hours on business days