Privacy Policy

1. Introduction

SnapSum ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our screen recording application and related services.

By using SnapSum, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password (encrypted)
• Payment Information: Processed by Paddle (our payment processor). We do not store your credit card details.
• Support Requests: Communications you send to our support team

2.2 Information Collected Automatically

• Usage Data: Features used, recording duration, frequency of use
• Device Information: Browser type, OS version, device type
• Log Data: IP address, access times, pages viewed

2.3 Information from Recordings

• Audio Content: Audio from your recordings is processed by AI transcription services
• Video Content: Screen recordings you create
• Transcripts: Text generated from your audio

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process your recordings and generate transcriptions
• Translate subtitles to different languages
• Handle payments and subscriptions
• Send you account-related communications
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud

4. AI Processing & Third-Party Services

4.1 Speech-to-Text Transcription

To provide transcription services, your audio content is sent to AI service providers (currently SiliconFlow). These providers process audio on our behalf under strict data processing agreements.

4.2 Payment Processing

Payments are processed by Paddle, Inc. They collect and process your payment information independently. We only receive confirmation of successful payments.

4.3 Data Retention by AI Providers

AI service providers may retain processed data for quality improvement purposes. This data is anonymized and cannot be linked back to your account.

5. Data Storage and Security

• Temporary Processing: Audio/video is processed in real-time and not permanently stored on our servers
• Account Data: Stored on secure servers with encryption
• Transcripts: Stored for 30 days, then automatically deleted unless you export them
• Security Measures: SSL/TLS encryption, regular security audits, access controls

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@snap-sum.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in
• Understand how you use our Service
• Improve our features and user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Emailing you (for significant changes)

We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@snap-sum.com
• Website: snap-sum.com